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FAQ

Some frequently asked questions…

How quickly can I get my order?

Typical production can range from 7-15 business days. We have some 24hr turn options but these are limited to a one color imprint and we have to waive the proof. Building in extra time is a huge advantage for everyone. We understand last minute things come up, we’re here to make it happen. Period.

What does the typical process look like?

1) Customer requests ideas or a particular item. In hands date is discussed. Let us do the leg work for you. Include us as early as possible, we can show you products that align with your brand or event. Maybe it’s something you never thought of or haven’t seen yet. New promotional products are coming out every day!

2) mfh sends ideas with pricing.

3) You select items and provide logos.

4) Virtual designs are created and sent to you for approval (1-3 Business days).

5) Production starts after proof approval, (typically 7-15 business days).

6) Items shipped to you. This can take up to 5 business days depending on FOB.

7) Leaving yourself a good 15-20 business days between you ordering and requested in hands date will give you some breathing room.

8) You are billed after the items ship. This is because on some larger orders you can have an 5% over/under run. The printers are moving so fast they can’t always stop on an exact number. You are billed for what actually ships.